OUR VALUES

OUR STANDARDS

Every ARUGA caregiver passes a full qualification and ethics program. We maintain the ARUGA Standard of Care, which covers:

• Professional conduct and hygiene

• Communication and empathy

• Safety, reporting, and emergency response

All caregivers are insured, regularly evaluated, and supported through ongoing training.
Families receive progress updates and have access to agency support anytime.

1. Training & Certification

Every ARUGA caregiver receives professional training before starting work.
We combine European-quality certification with the warmth and empathy of Filipino care.

Mandatory programs:

• First Aid & Emergency Response Training – certified course ensuring caregivers can handle medical or safety incidents calmly and effectively.

• Geriatric & Palliative Care Training – for those supporting elderly clients or individuals with Alzheimer's, Parkinson's, or mobility challenges.

• Childcare & Development Basics – for families with children, focusing on safe routines, stimulation, and emotional connection.

• Cultural & Legal Orientation – guidance on Czech family culture, communication, privacy, and legal work practices.

2. Ethical and Professional Conduct

ARUGA is founded on fairness, dignity, and transparency.
All caregivers and partner families agree to follow our Code of Conduct, which defines mutual respect, communication, and privacy standards.

Our ethics charter includes:

• Respecting family privacy and household rules.

• Maintaining professional appearance, punctuality, and behavior.

• Zero tolerance for discrimination, abuse, or unethical practices.

• Transparent communication between caregiver, family, and agency.

• Confidential handling of all client information.

This creates a safe, respectful, and trusting environment for both families and caregivers.

 3. Ongoing Supervision & Performance Evaluation

We don't just place caregivers - we stay involved.
Our Performance Report System ensures consistent quality from day one.

Monitoring structure:

• Initial review after 1 month

• Follow-up reviews after 3 and 6 months

• Annual audit by an external consultant

• Online support anytime needed

Each review covers:

• Professional conduct & communication

• Hygiene & safety compliance

• Care effectiveness & family satisfaction

• Emotional well-being of the caregiver

Results are discussed with both the family and the caregiver, ensuring improvement, transparency, and continuous growth.

4. Safety, Insurance & Legal Compliance

Every ARUGA caregiver is legally employed under Czech labour regulations.
All taxes, social and health contributions are paid by the agency.

We ensure:

• Full liability insurance covering accidents, property damage, or incidents 

• Compliance with Czech labour law – no undeclared work, no "under the table" payments.

• Written contracts between all parties, reviewed by a legal advisor.

• Full agency support for both families and caregivers.

You're never left without protection - legally, financially, or emotionally.

5. Feedback, Support & Growth

Quality care means continuous learning.
That's why ARUGA invests in building a supportive, motivated community of caregivers.

We offer:

• Regular mentoring and online/physical consultation with coordinators.

• Access to a caregiver support group for sharing experiences and advice.

• Loyalty and referral bonuses to reward dedication and teamwork.

Because when caregivers feel supported, families feel the difference.